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  • Product Warranty
  • Warranty Form
Tab 1
Hogtunes uses Drag Specialties as our sole distributor to fill all dealers globally. Other than help with technical support or service related issues, Hogtunes does not deal directly with retail dealers. 

For warranty claims and service requests, please contact Hogtunes directly by filling out the Warranty Form in the above tab. A Hogtunes Tech will respond within 2 business days. The Tech will determine if the product is valid for immediate warranty replacement or if it needs to be sent in for further testing (service request). In all cases, proof of purchase is required.

Located in Canada, Hogtunes understands that sometimes shipping from the United States can be complicated due to the extra paperwork required for customs clearance. Prepaid UPS shipping labels can be purchased (with all customs paperwork completed electronically) starting at $15. This offer is valid for customers with in the main 48 States. If you are outside North America, but made your original purchase through a dealer based in North American, Hogtunes will ship replacement products to the authorized Drag Specialties Dealer in North America.

Warranty replacement
Once an RA number has been issued by a Hogtunes Tech, the purchase date of the product and if the customer has a valid receipt will determine if the customer will receive an email with a prepaid UPS label, OR instructions on how to return the product to Hogtunes at their expense. In either case once Hogtunes sees the item "in transit" the replacement item will be shipped out. Failure to follow the return instructions may result in the return being refused/ rerouted back to the customer at the customer's expense. 

Service requests
Once an RA number has been issued by a Hogtunes Tech and depending on the age of the product and if the customer has a valid receipt the customer will either receive an email with prepaid UPS label OR instructions on how to return the product to Hogtunes at the customers expense. Hogtunes assumes responsibility for costs associated with the return for valid service item/ replacements only. Failure to follow the return instructions may result in the return being refused / rerouted back to the customer at the customer's expense. Customers are also responsible for ensuring items sent in for service have been packaged appropriately so they are not damaged in transit. Product damaged in shipping will not be covered under warranty!

Hogtunes Speakers are warranted for a period of 20 years from original purchase date to the original owner .

Hogtunes Branded Amplifiers on this website are warranted for 3 years from original purchase date to the original owner unless otherwise stated in the owners manual.

Products found to be defective during the warranty period will be repaired or replaced (with a product deemed to be equivalent) at Hogtunes sole discretion. 

What Is Not Covered: 
1) Any expense related to the removal or re-installation of Hogtunes products. 
2) Repairs to these products performed by anyone other than Hogtunes. 
3) Subsequent damage to any other components. 
4) Any product purchased from a non-authorized Hogtunes/Drag Specialties dealer. 
5) Damage to Hogtunes products due to an accident or collision. 
6) Hogtunes Amplifiers with broken or removed “warranty void” stickers
7) Damage due to water from any non-standard (custom) installation
8) Damage from incorrect installation, product removal, improper use, abuse, or modifications.
9) Damage to inbound product due to unsatisfactory packaging.
10) Any expenses related to custom finishes or paint for any reason.
Tab 2
*Fields in RED are Required
Upload a picture of your warranty issue.
NOTE: On some makes of phones taking an image at time of photo upload will error out. Pictures already saved to your phone and then uploaded will always work.

By Submitting this form

  • I acknowledge that my claim will be based on the information I provide in this form. I understand that failure to provide correct product information and / or adequate description of problem may cause a delay in processing my claim
  • I acknowledge that I have read and understand Hogtunes Warranty/ Service policy and procedure.
  • I understand that a Hogtunes Tech will be in contact with me within 2 business days. Hogtunes is open Monday - Friday 9am-5pm EST.


Hogtunes
70 Ellis Dr, Unit 14
Barrie
Ontario, L4N-8Z3

Phone:
USA: (608) 554-7631
CDN: (705) 719-6361

Company Hours:
Monday - Friday
9AM - 5PM EST

Sorry We're Closed


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Hogtunes Inc, Wild Boar Audio, and Metrix Audio are wholly owned subsidiaries of PowerSports Audio Inc. Harley-Davidson, Electra Glide, Road Glide Street Glide, Ultra Classic, Tri-Glide, CVO, Screamin Eagle and Tour-Pak are Trademarks, and/or Registered Trademarks of Harley-Davidson Inc, Milwaukee, Wisconsin, USA and if Used or Implied are for Reference Only. There is No Affiliation Between Harley-Davidson Inc, and PowerSports Audio Inc. Any and all prices or specifications are subject to change at any time without notice.